Description

Classification Information


Classification Description: Administrative

FLSA Status: Exempt

Position Information


Position Title: Associate State Director

Position Number: 120993

Department: Small Business Development Center

Job Description

The primary responsibilities for the VI SBDC Associate State Director include management and oversight for the delivery of all services to the small business community and clientele; ensuring quality control to meet performance requirements, comply with agency programmatic requirements, and to create economic impact. The position is also responsible for implementing procedures for the national accreditation (Baldrige) quality standards and for planning the center's professional development program for all counselors and trainers. This position also provides solutions and serves as an overall resource to enable the statewide network to sustain quality services in research, training. counseling, and outreach and be responsive to small business needs. This person operates with a significant degree of independence as hours of service vary, including some weekends and evenings. The Associate State Director reports directly to the State Director.

Required Qualifications

Master's Degree in business or related field
- Five years of experience and demonstrated understanding of SBDCs, Federal Grants, SBDC and host partnerships (University/College/EDAietc.)
- Entrepreneurship
- Economic development
- Small business development
- Grant administration
- Experience in identifying business and economic development needs within a community

Preferred Qualifications


Physical Demands


Posting Details


Posting Number: S470

Location: St. Thomas

Position Type: Full Time

Number of Vacancies- part time:

Posted Salary: $68,514 - $75,000

Advertised Job Duties

Monitor, supervise & coordinate the services of the VI SBDC network with direction from State Director:
Lead & coordinates statewide efforts to ensure a customer focus & delivery of quality services. Ensures that each service center has clearly identified the needs of clients, host institution, & stakeholder groups & has a clearly articulated method for addressing those needs & reporting accomplishments to each constituent group. Analyzes data from multiple sources to assess program requirements & program impact. Designs new programs in response to changing conditions. Fill in for the State Director at meetings or functions as required. Make public appearances & presentations to promote awareness of the VI SBDC network.

This position develops, implements. and manages the technology resources to facilitate the Center's program services in research, counseling, training, and financing services. This includes all internal functions such as client databases, domestic and international business research, and counseling tools for professionals and student staff.

The incumbent will evaluate and maintain quality technology and resources for use in counseling, training, and research activities. This position is responsible for evaluating and specifying the best available computer hardware and software within budget constraints -that will facilitate the Center's training and research goals. The incumbent will manage (with the Finance Officer) the software licensing agreements for the department.

Oversight and management of VI SBDC operated program services:
The position provides the leadersl1ip and direction for the delivery of all program services to the small business community for the VI SBDC statewide program. The position serves as the lead manager and supervisor for service centers or satellite offices. The position also leads by example by serving as a senior business advisor to provide direct counseling, training, and technical assistance to small businesses statewide in international trade, government procurement, capital access, and business start-up. The position helps identify clients for assistance and manages teams of counselors and consultants to create solutions for small businesses. Responsibilities also include direct company visitations and efforts to solicit referrals from the private and public sectors, including state and federal agencies, financial institutions, accounting and legal professionals, and chambers of commerce.

Quality control to meet performance requirements and create economic impact:
Direct and manage the VI SBDC Network to meet performance standards and create economic impact. The position works to ensure the high quality and performance in the operations of all programs and services. This activity includes implementing programmatic audits and procedures for the counseling and training staff and field operations; providing oversight and direction for the basic service centers to support and monitor their operations; performing needs assessments of small businesses and network partners and analyzing the feedback and findings to improve services; conducting monthly management conference calls and annual site visits to service center(s) and preparing progress reports to the State Director on performance, agency goals, and metrics for economic impact.

The position monitors the quality of services to meet performance requirements established by contracting agencies and sponsors and works to ensure that services create economic impact on the state's economy. The position involves understanding client needs and taking initiatives at the state and local level to improve the overall quality and effectiveness of the Center's program in Virgin Islands. This involves working in a cooperative and positive manner with the professional staff of each program area and with the centers and staff to collect and analyze a series of surveys and feedback from clients that receive counseling and training.

The position utilizes a web-based client feedback form which must also be compiled and analyzed on an annual basis. The results and findings from these survey and feedback instruments are reported to the State Director and then go out in summary form to the entire service center network to foster improvement in services and to recognize quality services provided by the network to small business clients. The position must discuss both positive and negative findings with the director of the local field office and work together on improvements, rewards, and solutions in a constructive manner to move the program forward. The position prepares quarterly and annual reports on performance for use by the director and for inclusion for agency progress reports. The position meets with the State Director on a monthly basis to discuss all center projects, work targets, deadlines, action plans, and progress to meet agency requirements, performance measures, and impact goals.

Implementation of procedures to meet national accreditation standards:
This position leads efforts to maintain and exceed national accreditation standards (Baldrige) utilized by the primary agencies that fund the center. This responsibility includes on-going work for quality assessments and continuous improvement of center and field operations to comply with standards; communication and participation in the relevant accreditation committees of the national association; preparation of formal reports for the national accreditation committee: and preparation of annual reports of findings, strengths, or weaknesses in the system to the State Director. This responsibility also includes on-site visits to conduct an internal field office programmatic review, and on-going communication with field offices to improve cooperative relationships and assistance to the small business community in the field.

The position implements established policy and procedures to make sure that all agency programmatic guidelines are consistently being followed across the state. The position monitors the actions and operations of the basic service center field operations so that funding agency programmatic audits are successful. Guidelines range from issues such as client confidentiality, standardized and quality client narratives, and monthly performance against agency goals for counseling, training and financing. On-site visits are required and centers that are not in compliance must receive assistance and training in a positive manner. The position must also be familiar with all programmatic rules and regulations to be responsive to requests or questions that arise from field operations.

Open Date: 03/19/2026

Close Date:

Special Instructions to Applicant

Email is the preferred method of communicating with applicants at the University of Virgin Islands. You will be required to supply your email address during the application process.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION:

In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment should contact the Human Resources Office at (340)693-1410.

For information about relocating to the US Virgin Islands, please visit the Virgin Islands Moving Center at: www.vimovingcenter.com

Internal or Externally Advertised?: External

To apply, visit https://careers.uvi.edu/postings/8920





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