Description

Student Accounts Manager

Classification – Administration, Professional Exempt

The Opportunity

The Student Accounts Manager will assist the Vice President for Student Success in the overall fiscal operations of the College with specific responsibility for accurate billing and effective collection of enrolled student account receivables.  The Student Accounts Manager will assure the integrity of financial data posted to student accounts. 

Duties and Responsibilities

•         Provide supervision, training, and support for assigned staff members.
•         Ensure adequate office coverage.
•         Facilitate positive customer relations through customer-focused service delivery and effective problem solving.
•         Ensure timely and accurate billing including routine maintenance of computer-based tuition and fee assessment.
•         Administer refunds, tuition deferrals, exemptions, tuition waivers and third-party billing for credit and non-credit students.
•         Coordinate placement of bookstore and other similar charges on student accounts.
•         Administer draw down and disbursement of student financial aid funds.
•         Coordinate and process deregistration of students for non-payment of tuition and fees.
•         Ensure accuracy of all student account information and communication including web, written, and in-person presentations.
•         Ensure that all College funds related to student accounts are properly accounted for and deposited in a timely manner. Reconcile all general ledger accounts assigned to the Student Accounts Manager’s Office.
•         Ensure compliance with the SUNY Tuition Refund policy and respond to tuition appeals.
•         Develop, maintain, and enhance systems and procedures necessary for adequate fiscal control and compliance with local, state, and federal regulations including federal financial aid disbursements, refunds, and check escheatment.
•         Collaborate with other College offices to develop policies and procedures and implement best practices to improve services to students.
•         Oversee county charge back verification, billing, and internal controls.
•         Responsible for maintenance and testing of the Banner system and all related interfaces including Banner Communication Management, eVisions, Enterprise Schedule, and Nelnet. Responsible for monitoring software releases and patches related to fee assessment.
•         Troubleshoot and resolve issues related to the Banner Student Information System.
•         Responsible for preparation and delivery of annual 1098-T IRS statements to students.
•         Maintain appropriate internal controls.
•         Maintain a current and comprehensive procedures manual.
•         Establish and implement short and long-term departmental goals and objectives, monitor, and evaluate effectiveness and provide reporting as required.
•         Implement and maintain collection policies and procedures.  Serve as primary back-up for account placement with collection agencies. Monitor collection placements and collection agency performance.
•         Counsel students and parents on financial matters including payment options, financial obligation, delinquent balances, and dispute resolution.
•         Maintain confidentiality of students’ account information in accordance with FERPA regulations.
•         Act as liaison to external auditors to provide requested student account and tuition information.
•         Provide data to CFO as required for reporting, audits, cash receipt activity and account write off trends.
•         Serves as Petty Cash Officer.
•         Serve on College committees as assigned.
•         Available to work occasional evenings and weekends.
•         Perform other duties as assigned.

Preferred Qualifications:

Bachelor’s degree from an accredited college or university with three (3) years of experience in financial operations, customer service and/or student accounts.  Previous supervisory experience is preferred.   Higher education experience desired.  Working knowledge of computer-based accounting systems or student information systems.  Experience with Banner preferred. 

Salary and Benefit Information

Salary range $65K - $70K will be determined by a variety of factors including experience, education, and training/skills and certification. The College offers a comprehensive benefits package that includes medical and dental insurance, short-and long-term disability, generous vacation, and sick leave, paid holidays, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, as well as employee and dependent tuition waivers. PSLF waivers offered.

Application Information

For full consideration, applicants must submit the following: (1) cover letter; (2) cv/resume; and (3) contact information for three professional references.  Submit all as a single PDF document to: HR@sunycgcc.edu. Review will begin immediately and continue until position is filled.

Columbia-Greene Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

The College makes every reasonable effort to ensure equal access to employment opportunities for individuals with documented disabilities. If you require reasonable accommodations for completing the application process, please contact the Human Resources Department at 518-697-6337.